Making a Complaint Against the Council

We take each complaint seriously, therefore all grievances are fully investigated; we will do our best to resolve your complaint quickly.


Further information is available in the guidance document: Farriers Registration Council complaints procedures.

If you wish to make a formal complaint about any of the Council’s services, procedures, Council Member(s), FRC staff or decisions, please write (marked Private and Confidential) to:

The Registrar

Farriers Registration Council

14 Swan Court

Forder Way





or by email to


If your complaint is about any of the Council’s services, procedures, Council Member(s) or FRC staff, we will provide a written acknowledgement of receipt of your complaint within five working days.

A complaint about a Council decision must be submitted within three months of the decision being formally publicised and we will provide acknowledgement of receipt within ten working days.