We take each complaint seriously, therefore all grievances are fully investigated; we will do our best to resolve your complaint quickly.
Further information is available in the guidance document: Farriers Registration Council complaints procedures.
If you wish to make a formal complaint about any of the Council’s services, procedures, Council Member(s), FRC staff or decisions, please write (marked Private and Confidential) to:
Farriers Registration Council
14 Swan Court
or by email to firstname.lastname@example.org.
If your complaint is about any of the Council’s services, procedures, Council Member(s) or FRC staff, we will provide a written acknowledgement of receipt of your complaint within five working days.
A complaint about a Council decision must be submitted within three months of the decision being formally publicised and we will provide acknowledgement of receipt within ten working days.